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Support

Need Assistance?

If you are reading this, unfortunately something has gone wrong or guidance is needed. Our goal is to make all Morpholio apps effortless to use, but despite our best intentions, technology can be challenging. Below are some of the most frequently asked questions (FAQ).

Contact us at community@morpholioapps.com with "Help" in the subject line 8:00am - 8:00pm EST and we will respond as quickly as possible.


FAQ



All Apps


Q: Can I download your apps to my desktop?
A: Not yet. Currently, all of our apps are solely accessible on apple ios devices.

Q: Are your apps available for Android?
A: Not yet. We are developing our apps in Android to be released in the near future.

Q: How can I delete my account?
A: Email us at community@morpholioapps.com with your request to delete your account.

Q: How can I change my password?
A: Log in to your account online via the link below and click “Change Password”.
http://www.mymorpholio.com/site.php/login/index

Q: How do I retrieve my password?
A: Submit the email address used to create your Morpholio account to link below and we’ll send you your password.
http://www.mymorpholio.com/site.php/login/forgot_password

Q: Can I change my email address associated with my account?
A: Yes. Email us at community@morpholioapps.com with your request to change your email address.

Q: Are there step by step guides?
A: Not at this time. Each app has a series of short introductory videos found in the information button in each app. These provide familiarity with key functionality but are not a step by step guide. In Board these short tutorials are found in the "x" button and then selecting 'Help'.

Q: What can I do if I made a purchase and it's not showing up?
A: Each in-app purchase area has a 'Restore' button that will recover all items for which you’ve previously paid



Board


Q: Can I save multiple Boards?
A: Yes. You can store and re-edit Boards within the app by going to the Board Background button (the left most button of the top middle group) and hitting Save Board at the bottom. This is also where you retrieve your saved boards.

Q: Can I copy an image from one Board to another?
A: Not at this time.

Q: Can I edit text after it has been placed on the Board?
A: Not at this time. Once text has been place on the Board, it is no longer editable.

Q: Can I broadcast my Boards via social media or email?
A: Yes. Completed Boards can be exported by tapping the Share icon on the top right of the screen.

Q: Can I add my own font?
A: Not at this time. Only preset fonts are available for use in Board.

Q: Can I save my Board as a JPEG?
A: Yes. All files exported from Board are saved as JPEGs.

Q: How do I set up an account so my Boards are saved?
A: You do not need to set up an account to save your Boards. See the first question in this category to find out how. Signing in or creating a Morpholio Account will give you access to the images you saved to the mymorpholio cloud for your use in Board. You can sign in or create a Morpholio account within the app by tapping the Image Selection icon and hitting “Morpholio”.



Trace


Q: Can I rearrange the order of my layers?
A: No. Trace works on a bottom-up drawing style that is not rearrangeable.

Q: Can I remove a background image after tracing it?
A: Yes. Select “Blank” under the Underlay icon in the app.

Q: Is there a stylus that works best?
A: We do not endorse any particular stylus.

Q: Can I save my sketches in an editable file format?
A: Not yet. Trace sketches can only be exported as JPEGs.

Q: How can I import PDFs?
A: You can import PDFs through Dropbox or your email by clicking on the PDF you wish to import and then hitting the export button. Then hit 'Open in Trace.'



Morpholio


Q: Is my work automatically made public?
A: No. To make a collection public, tap the Globe icon.

Q: How do I get my collections to sync on all of my devices?
A: All Morpholio collections are automatically synced when you sign into your account on any device.If they are not syncing properly there may have been an issue with your download. Please delete and re-install.

Q: What are the restrictions to size limits/ image dimensions?
A: Each image can be no larger than 5MB.

Q: How do I delete images from mymorpholio?
A: When adding images to a collection, unused images can be deleted by selecting "Edit" on the top right.



Exhibit


Q: How do I lock the collection so that no one can click out?
A: Once in the collection you want to lock hit the "Hide Tools" button and type your password.

Q: Can my collections run on a timed sequence?
A: Not at this time.

Q: What are the restrictions to size limits/ image dimensions?
A: 5mb max upload size.

Q: How do I share my portfolio across multiple devices?
A: All Morpholio collections are automatically synced when you sign into your account on any device.If they are not syncing properly there may have been an issue with your download. Please delete and re-install.

Q: Can I display videos?
A: Not at this time.

Q: Will the presentation time out and go back to thumbnails?
A: Not at this time.

Q: Can I add a description to a specific picture?
A: Not at this time.