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Support

Need Assistance?

If you are reading this, unfortunately something has gone wrong or guidance is needed. Our goal is to make all Morpholio apps effortless to use, but despite our best intentions, technology can be challenging. Below are some of the most frequently asked questions (FAQ).


User Guides

Morpholio TracePro Quick Tips
Morpholio BoardPro Quick Tips


FAQ



All Apps


Q: Are your apps available for Android?
A: Not yet. We are developing our apps in Android to be released in the near future.

Q: How can I delete my account?
A: Log in to your account online via the link below, click Account and follow deletion instructions.
http://www.mymorpholio.com/site.php/login/index. If you have problems contact us via email.

Q: How can I change my password?
A: Log in to your account online via the link below and click Change Password.
http://www.mymorpholio.com/site.php/login/index

Q: How do I retrieve my password?
A: Submit the email address used to create your Morpholio account to link below and we’ll send you your password.
http://www.mymorpholio.com/site.php/login/forgot_password

Q: Can I change my email address associated with my account?
A: Yes. Email us with your request to change your email address.

Q: Are there tutorials for the apps?
A: Yes, Board and Trace each have Quick Tips Guide. For Journal, Trace and Board you can also find a Welcome Tour under Settings. These provide familiarity with key functionality but are not a step-by-step guide.

Q: What can I do if I made a purchase and it's not showing up?
A: Each in-app purchase area has a Restore button that will recover all items for which you’ve previously paid.

Q: Can I sync live content across devices?
A: Not at this time.

Q: How do I turn off auto renewal
A: To cancel the auto-renewal for your subscription:
1. Go into your Device Settings.
2. Tap on iTunes & App Stores.
3. Tap on your Apple ID at the top.
4. View Apple ID.
5. Tap Subscriptions.

Q: Can I download your apps to my desktop?
A: Not yet. Currently, all of our apps are solely accessible on Apple iOS devices.

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Trace


Q: Can I rearrange the order of my layers?
A: Yes. Press and hold the Layer you want to rearrange until it pops up slightly. Then drag up or down within the Layer Toolbar.

Q: Can I remove a background image after tracing it?
A: Yes. Tap ••• next to the background layer (the bottom layer). Then tap Change Background. To make the background layer empty, tap Blank.

Q: Is there a stylus that works best?
A: For the iPad Pro we highly recommend the Apple Pencil (http://www.apple.com/apple-pencil/). For other devices we do not endorse any particular stylus and each of us have our preferences.

Q: Can I save my sketches in an editable file format?
A: Yes. All sketches are automatically saved in the Saved Projects section on the home page.

Q: In what file formats can I save my Trace projects?
A: Trace Projects can be exported as JPEGs and PDFs. If you would like other formats please let us know at the Send Request Form.

Q: Can I lock Layers or Stencils?
A: Yes. To lock a Layer, tap ••• and then tap Lock Position. To lock a Stencil, tap Lock Size or Lock Rotation.

Q: I got a new device. Can upload my Trace projects from my old device?
A: Yes but only through iTunes. If you backup your old device to iTunes and then restore your new device with that backup, your Trace Projects will appear on your new device. Sync is coming soon.

Q: How do I manage my subscription to Trace?
A: Please follow those steps:
1) Go into your device settings.
2) Tap on iTunes & App Stores.
3) Tap on your Apple ID at the top.
4) View Apple ID.
5) Tap the Manage button under Subscriptions.

Q: How can I import PDFs?
A: Tap , then Cloud Drives and then Locations. To import PDFs from Dropbox or your email, export the PDF from the other app then tap Open in Trace.

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Board


Q: Can I save multiple Boards?
A: Yes. First remember to periodically tap to manually save your current Board. Tap to see all of your saved Boards.

Q: Can I copy an image from one Board to another?
A: Yes, press and hold, then drag an image from your current Board into your library. You can then press and hold, then drag the image into a different board. You can also duplicate a board by tapping under your Saved Boards.

Q: Can I edit text after it has been placed on the Board?
A: Yes, select the text and then tap to edit the text.

Q: Can I broadcast my Boards via social media or email?
A: Yes. Just tap .

Q: Can I add my own font?
A: Sorry, not at this time. Only preset fonts are available for use in Board.

Q: Can I save my Board as a JPEG or PSD?
A: Yes. Boards made on your iPad can be exported as flattened JPEGs or layered PSDs.

Q: How do I set up an account so my Boards are saved?
A: Please note your Boards are only saved to your device or places you personally save them. Boards are not saved to a server and do not sync between devices. It is always recommended to save backup JPGs to your Photo Library. Your account will give you access to the images you saved to the MyMorpholio Cloud for your use in Board.

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Journal


Q: How do I delete a journal?
A: Tap . Swipe the journal left to delete it. Note: You cannot delete your current journal so you will need to create a new one before deleting.

Q: Can I sync live journals across devices?
A: Not at this time.

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Morpholio


Q: Is my work automatically made public?
A: No. To make a collection public, tap .

Q: How do I get my collections to sync on all of my devices?
A: All Morpholio collections are automatically synced when you sign into your account on any device. If they are not syncing properly there may have been an issue with your download. Please delete and re-install.

Q: What are the restrictions to size limits/ image dimensions?
A: Each image can be no larger than 5MB.

Q: How do I delete images from mymorpholio?
A: When adding images to a collection, unused images can be deleted by tapping Edit on the top right.

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Exhibit


Q: How do I lock the collection so that no one can click out?
A: Once in the collection you want to lock hit the Hide Tools button and type your password.

Q: Can my collections run on a timed sequence?
A: Not at this time.

Q: What are the restrictions to size limits/ image dimensions?
A: 5mb max upload size.

Q: How do I share my portfolio across multiple devices?
A: All Morpholio collections are automatically synced when you sign into your account on any device. If they are not syncing properly there may have been an issue with your download. Please delete and re-install.

Q: Can I display videos?
A: Not at this time.

Q: Will the presentation time out and go back to thumbnails?
A: Not at this time.

Q: Can I add a description to a specific picture?
A: Not at this time.

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Can't find an answer to your question above? Contact us at community@morpholioapps.com with "Help" in the subject line 8:00am - 8:00pm EST and we will respond as quickly as possible.